Privacy Policy
Last updated: June 4, 2026
kineticRouter operates the kineticRouter website, console, APIs, payments, support, and related services. This Privacy Policy explains how we collect, use, retain, share, and protect personal information, API usage data, and related logs, and how you may exercise your rights.
Please read this Policy carefully before registering, topping up, creating API keys, calling APIs, or using the console. Feature-specific notices and platform rules, where provided, apply together with this Policy.
1. Scope
1.1This Privacy Policy explains how kineticRouter handles information when you use our website, account services, API gateway, documentation, and related services.
2. Information We Collect
2.1We collect account details you provide, transaction and billing records, API credentials, request metadata, device and browser information, and support communications.
2.2Account and contact information
2.3Usage, latency, model, token, and cost records
2.4Payment and credit transaction records
2.5Security and diagnostic logs
3. How We Use Information
3.1We use information to provide and secure the service, route API requests, calculate usage and costs, improve reliability, prevent abuse, communicate with you, and meet legal obligations.
4. API Content and Upstream Providers
4.1Prompts, files, and model outputs may be transmitted to the upstream provider selected for a request. Upstream providers process that content under their own applicable terms and policies. Do not submit content you are not authorized to process.
6. Sharing and Disclosure
6.1We share information with infrastructure, payment, authentication, support, and upstream model providers as needed to deliver the service. We may disclose information when required by law or to protect users and the service.
7. Retention
7.1We retain information for as long as needed to provide the service, maintain financial and security records, resolve disputes, and meet legal obligations. Retention periods vary by data type and account status.
8. Security
8.1We use administrative, technical, and organizational safeguards designed to protect information. No online service can guarantee absolute security, so protect your API keys and report suspected compromise promptly.
9. Your Rights
9.1Depending on your location, you may have rights to access, correct, delete, restrict, or obtain a copy of personal information. Contact us to make a request; we may need to verify your identity.
10. Cross-Border and Third-Party Processing
10.1Service providers and upstream model providers may process information in countries other than your own. We use appropriate measures where required for those transfers.
11. Minors
11.1The service is not directed to children and must not be used by anyone below the minimum age required in their jurisdiction.
12. Updates
12.1We may update this policy as the service and applicable requirements change. The posted effective date identifies the latest version.
13. Disputes and Complaints
13.1Contact us first with any privacy concern so we can investigate and respond. You may also have the right to contact your local data protection authority.
14. Other Terms
14.1This policy should be read together with the kineticRouter Terms of Service and any additional terms presented for a specific feature.
15. Contact
15.1For privacy questions or requests, use the support channel available in your customer console.